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Customer Service Representative.

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Desired Outcomes of this Role.

Our client offers leading edge products and solutions such as multi-function Copier/Printer, Black/White and Color Workgroup Document Systems, VoIP systems, Professional Displays, Network Services, Managed Print Services and Managed IT Services.

 

The Customer Service Representative is responsible for the day-to-day servicing of specific accounts at the direction of the Account Executive. This position requires direct interaction with customers.

  • Keep parts stocked. Make sure that parts are ordered in a timely basis in order to avoid running out of parts.
  • Review weekly usage of and place order every Friday.
  • Check reports to make sure meters are going into automate as RED on a daily basis.
  • Collect from customer via email, or call if report are not coming through
  • Clearly and effectively communicate to the customers to manage expectations both via the phone and email. This includes taking a proactive approach.
  • Handle daily printing, scanning and faxing for the entire team.
  • Handle basic billing questions (where to pay, who to pay, what to pay) and pass any higher level questions to the account manager.
  • Work to update contact information on each and every call.
  • Create new files for new clients.
  • Sort mail for each Personal Lines and Commercial Lines departments
  • Assist with projects when requested and necessary.

Qualifications:

  • Possess an upbeat, positive and enthusiastic attitude.
  • 1 years of experience.
  • Professional phone etiquette.
  • Strong communication skills, both oral and written.
  • Ability to tactfully handle stressful and difficult situations.

 

 

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